Arkansas Lake Escape

Rental Polices

Lake Ouachita
Lake Hamilton
(501) 760-2659

Rental Policies and Rules

1. Age Requirement

Absolutely no reservations or access to Houseboats will be made to person under the age of 25 unless accompanied by a parent or guardian. A parent or guardian must be staying in the Rental Home at all times. We do not rent to chaperoned groups. Reservations made under false pretenses will be subject to eviction and forfeiture of all deposits and payments. NO EXCEPTIONS.  Guest must have a valid Driver’s License.

2. Check-in Times

Boarding or Check-in begins at 3:00 p.m. During busy seasons, Arkansas Lake Escape will schedule all arrivals a week ahead of time.  We will email each guest with their arrival times.  Please arrive on time, as we are on a tight schedule and do not want any delays where possible. If an earlier check-in is available, we will let you know a day prior.

3. Check-out Times

Check out time can start as early as 8:00 a.m. CST. During PEAK season, Arkansas Lake Escape will schedule all departures (check-out) times.  Each guest will be notified of their return time, at time of check-in.  Please note that each houseboat needs to be refueled before coming into our docks.  Late departures may be subject to additional charges.

4. Down Payment

A $500 Reservation Down payment is due at time of booking. We accept Visa, MasterCard, Discover, and American Express for advance rental payments.

5. Final Rental Payment

The final rental payment is the balance of rent, taxes, and other charges related to the reservation. Reservations must be paid in full by 30 days prior to check-in.  Automated reminder emails will be sent out two weeks prior to payment due date.  If payment is not made no later than 20 days prior to check-in, your reservation will be cancelled and the down payment will be forfeited.  If payment is unable to be made for any reason, please contact our office and we will try to work with you the best we can.  If the guest would rather pay over the phone, please contact our office at 501-760-2659.

 

6. Refunds

All payments are nonrefundable as of the payment due date. No refunds will be given for late arrivals, early departures, weather conditions or cleaning and maintenance concerns. If present and reported, all cleaning or maintenance concerns will be corrected promptly. 

7. Rates and Minimum Stay

Rates, until confirmed, are subject to change without notice. Arkansas Lake Escape has a three night minimum, no exceptions.

8. Cancellations / Changes

Cancellation of a reservation will result in a loss of the reservation down payment. Reservations cancelled after the final payment due date will result in forfeiture of the full advance rental payments and any other payment. Changes to reservations must be requested prior to the final payment due date. Changes to reservations after the final payment due date are not permitted.  If an emergency arises, Arkansas Lake Escape will consider moving your reservation to an alternate if available.

All credit card refunds are subject to a 5% credit card processing fee.

9.  Severe Weather Policy

Arkansas Lake Escape will not issue refunds for cancellations or shortened stays due to actual or anticipated severe weather events.

10. Refundable Damage Deposit

A $500 damage deposit is due upon check-in.  We advise not using a debit, as it can take up to 7 business for the processor to refund.

11.  Reservation Agreement
All guests are required to sign and return a Reservation Agreement to Arkansas Lake Escape within 72 hours of booking to confirm a valid reservation. Under no circumstances will occupancy of a rental home be granted without a valid signed Reservation Agreement on file at Lake Escape. Lake Escape reserves the right to cancel and release reservations for which a valid signed Reservation Agreement has not been returned as required.

 

12. Houseboat Assignments
Houseboat assignments are not guaranteed. The Houseboat selected at the time of booking will be assigned to your reservation, however, rare circumstances can render your selected Houseboat unavailable. If your selected Houseboat becomes unavailable, you will be offered acceptable alternate accommodations. Arkansas Lake Escape will not be responsible for any other expenses or indirect costs resulting from the unavailability of a specific Houseboat.

13. Linens / Towels / Supplies
Pillows, bed linens, bath towels, hand towels, and wash cloths are provided. Guests are to provide their own beach towels, as provided linens are not to be removed from the Houseboat. An initial setup of trash can liners, paper towels, dishwashing detergent, and washing detergent. Guests are responsible for purchasing additional paper products (excluding Toilet Paper) and cleaning supplies for the duration of their stay.

If you feel you will need more toilet paper for your stay, please let us know before your departure.

14. Furnishings

All houseboats are owned by Arkansas Lake Escape. Décor, colors, furnishings, and inventory may change and vary from home to home. However, Arkansas Lake Escape will provide the same general features.

54’ Houseboats – 4 Queen bedrooms, 1 sleeper sofa, 1-1/2 baths, Fully Stocked Kitchen, coffeemaker, microwave, blender, central heat and air, flat screen TV, and satellite receiver (signal is not guaranteed).

75’ Houseboat – 4 Queen Bedrooms, 1 sleeper sofa, 2 full baths, fully stocked kitchen, coffeemaker, dish washer, trash compactor, Washer/dryer, microwave oven, blender, central head and air conditioning, flat screen TV, and satellite receiver (signal is not guaranteed).

83’ Houseboat – 6 Queen Bedrooms, 1 sleeper sofa, 2 full baths, fully stocked kitchen, coffeemaker, dishwasher, trash compactor, Washer/Dryer, microwave, blender, central heat and air, flat screen TV, and satellite receiver (signal is not guaranteed).

15. Entry to Houseboat
Representatives of management or the owners may enter the Houseboat or premises at any time to make repairs or as needed to inspect and ensure the safekeeping of the property. 

 

16. Cleaning
Daily housekeeping service is not included. Your Houseboat will be cleaned to quality and Health standards prior to your arrival. Guests are responsible for cleaning the rental during their stay and leave it in good condition at check-out. Please maintain the cleanliness of your Houseboat as if it were your own. If your rental is found abnormally dirty at check-out, you may be subject to additional $200 cleaning fee.

 17. Hot Tub and Water Slide

Hot Tub and Water Slide are for your enjoyment.  Please use caution while using the Hot Tub and Water Slide.  No Lifeguard or safety personnel are provided.  All Guests use the hot tub and water slide at their own risk.
All Guests must sign the Houseboat Waiver before departing our docks.  Failure to sign voids reservation.

18. Smoking and Vaping
Smoking and Vaping is strictly prohibited inside all of our Rentals. Violation of the no Smoking/Vaping policy may result in immediate eviction and an additional cleaning and deodorizing fee which may be withheld from or charged against your Damage Deposit. Smoking and Vaping is permitted outdoors only and all cigarette butts and smoking debris must be disposed of appropriately.  Please do not litter on our boats, islands, or lake.

19. Pets
Pets allowed upon approval from Arkansas Lake Escape.  We do have a limit of two pets per boat.  If any damages occur, Arkansas Lake Escape holds the right to keep your damage deposit. 

·         Guests must pay $150 non-refundable pet fee.

·         Pets must be kenneled when left alone.

·         Keep pets off our bedding (due to pet hair). If you with for Fido to have a blanket to sleep on, please bring your own.              THANK YOU!

·         Keep pets off all furniture

·         DO not put pets in the hot tub, not only because it is unsafe for the pet. But the pet will also make the hot tub                        unsanitary for your use.

20. Key Policy
There will be a minimum charge of $50 for each key not returned at check-out.

21. Parking
Brady Mountain’s parking lot has ample parking for vehicles and boat trailers.  You are required to obey all parking rules.  Arkansas Lake Escape is not liable for any vehicle damage in the parking lot.  There are no security cameras to monitor vehicles. 

 

22. Policies and Rules
These policies and rules are meant to protect our guests. Violation of these Policies and Rules by the guest could result in additional charges, eviction and/or the forfeiture of advance payments of rent and/or Damage Deposits. Arkansas Lake Escape reserves the right to refuse future reservations to any guest who has violated these rental Policies and Rules in the past.

23.  Fuel Costs
Fuel is not included in your rental fee.  You are welcome to contact Safe Harbor Marina for current fuel pricing.  Please understand, the more you drive the boat around the lake the more fuel you will use. 

NOTE:  Any reservations longer than four nights, the guests will need to refuel twice.  We will bring you into the fuel dock mid-way through your stay and when you check-out.

24.  Fresh Water Supply
Fresh water tanks are filled the day of departure.  Any reservations longer than four nights, the guests will need to come in at time of refueling to have the Fresh Water Supply refilled. 

25. Renter Responsibility
Guests are responsible for the property, its contents, themselves, and visitors during occupancy. The renter named on this reservation personally guarantees the safe keeping of this Rental during their stay and will be responsible for ensuring that both themselves and all guests, whether they are registered in the Rental Home or not, adhere to the rules and regulations affecting the building and/or community that you are staying in.

·         Renters are responsible for the safe operation and care of the boat and its equipment.

·         Arkansas Lake Escape is not responsible for the lost boating time due to weather, personal injury, or accidents.

·         No personal BBQ Grills and/or fish fryers are allowed on the boat.

·         No gas cans, marine batteries, or car batteries are allowed on the boat.

·         Boats MUST NOT operate after dark; doing so will result in forfeiture of entire trip and monies.

·         Renters must check-in and be docked at their island of choice at least two hours before sunset or the renter will stay in dock for the night.  It is extremely dangerous to drive a houseboat after dark.  Do not put your family and others at risk.

26. Personal Items
Arkansas Lake Escape will not be held responsible for acts of theft or vandalism or other damages to the guest’s personal items left in the Rental. Arkansas Lake Escape is not responsible for personal items left on the premises by guests upon departure.

 

Arkansas Lake Escape Logo
(501) 760-2659
720 Caribbean Cove | Royal, AR 71968