Arkansas Lake Escape
Rental Polices
Lake Ouachita
Lake Hamilton
(501) 760-2659
Rental Policies and Rules |
1. Age Requirement Absolutely no reservations or access to Houseboats will be made to person under the age of 25 unless accompanied by a parent or guardian. A parent or guardian must be staying onboard at all times. We do not rent to chaperoned groups. Reservations made under false pretenses will be subject to eviction and forfeiture of all deposits and payments. NO EXCEPTIONS. Guest must have a valid Driver’s License. |
2. Check-in Times Boarding or Check-in begins at 3:00 p.m. During busy seasons, Arkansas Lake Escape will schedule all arrivals a week ahead of time. We will email each guest with their arrival times. Please arrive on time, as we are on a tight schedule and do not want any delays where possible. If an earlier check-in is available, we will let you know a day prior. |
3. Check-out Times Check out time can start as early as 8:00 a.m. CST. During PEAK season, Arkansas Lake Escape will schedule all departures (check-out) times. Each guest will be notified of their return time, at time of check-in. Please note that each houseboat needs to be refueled before coming into our docks. Late departures may be subject to additional charges. |
4. Down Payment A $500 Reservation Down payment is due at time of booking. We accept Visa, MasterCard, Discover, and American Express for advance rental payments. |
5. Final Rental Payment The final rental payment is the balance of rent, taxes, and other charges related to the reservation. Reservations must be paid in full by 30 days prior to check-in. Automated reminder emails will be sent out two weeks prior to payment due date. If final payment is not made, your reservation will be cancelled and all monies forfeited. If payment is unable to be made for any reason, please contact our office and we will try to work with you the best we can. If the guest would rather pay over the phone, please contact our office at 501-760-2659. |
6. Refunds All payments are nonrefundable as of the payment due date. No refunds will be given for late arrivals, early departures, weather conditions or cleaning and maintenance concerns. If present and reported, all cleaning or maintenance concerns will be corrected promptly. |
7. Rates and Minimum Stay Rates, until confirmed, are subject to change without notice. Arkansas Lake Escape has a three night minimum, no exceptions. |
8. Cancellations / Changes Cancellation of a reservation will result in a loss of the reservation down payment. Reservations cancelled after the final payment due date will result in forfeiture of the full advance rental payments and any other payment. Changes to reservations must be requested prior to the final payment due date. Changes to reservations after the final payment due date are not permitted. If an emergency arises, Arkansas Lake Escape will consider moving your reservation to an alternate if available. All credit card refunds are subject to a 5% credit card processing fee. |
9. Severe Weather Policy Arkansas Lake Escape will not issue refunds for cancellations or shortened stays due to actual or anticipated severe weather events. |
10. Refundable Damage Deposit As of January 1, 2023, if a Charterer (Renter) will be driving and docking the houseboat for themselves without assistance from our crew will be required to pay a Refundable Damage Deposit of $2000. If the Charterer wants our crew to drive and park the houseboat, the refundable damage deposit will be $1000. Please note that if the deposit was used on a card, it can take up to 7 business days to clear.
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11. Reservation Agreement |
12. Houseboat Assignments |
13. Linens / Towels / Supplies |
14. Furnishings All houseboats are owned by Arkansas Lake Escape. Décor, colors, furnishings, and inventory may change and vary from home to home. However, Arkansas Lake Escape will provide the same general features.
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15. Entry to Houseboat |
16. Cleaning Please maintain the cleanliness of your Houseboat as if it were your own. If your rental is found abnormally dirty at check-out, you may be subject to additional $200 cleaning fee. |
17. Hot Tub and Water Slide Hot Tub and Water Slide are for your enjoyment. Please use caution while using the Hot Tub and Water Slide. No Lifeguard or safety personnel are provided. All Guests use the hot tub and water slide at their own risk. |
18. Smoking and Vaping |
19. Pets · Guests must pay $150 non-refundable pet fee per pet (3 pets max). · Pets must be kenneled when left alone. · Keep pets off our bedding (due to pet hair). If you with for Fido to have a blanket to sleep on, please bring your own. THANK YOU! · Keep pets off all furniture · DO not put pets in the hot tub, not only because it is unsafe for the pet. But the pet will also make the hot tub unsanitary for your use. |
20. Key Policy |
21. Parking |
22. Policies and Rules |
23. Fuel Costs NOTE: Any reservations longer than four nights, the guests will need to refuel twice. We will bring you into the fuel dock mid-way through your stay and when you check-out. |
24. Fresh Water Supply |
25. Renter Responsibility · Renters are responsible for the safe operation and care of the boat and its equipment. · Arkansas Lake Escape is not responsible for the lost boating time due to weather, personal injury, or accidents. · No personal BBQ Grills and/or fish fryers are allowed on the boat. · No gas cans, marine batteries, or car batteries are allowed on the boat. · Boats MUST NOT operate after dark; doing so will result in forfeiture of entire trip and monies. · Renters must check-in and be docked at their island of choice at least two hours before sunset or the renter will stay in dock for the night. It is extremely dangerous to drive a houseboat after dark. Do not put your family and others |
26. Personal Items |
